Shipping & Returns

SHIPPING RATES

$12.95 per shipment across Australia.

FREIGHT COMPANIES

Australia Post (eparcel service) and Toll Ipec for large bulky orders.

SHIPPING TIME FRAMES

If you have selected 30-day account because you are a Childcare Centre you will receive a 30-day invoice within 24-48. If you have prepaid your order will be shipped in 3 to 5 days.  Any customised product specific to your requirements including Jewel Tones Custom Cotton Sheeting or our Custom printed Calico Bags will require 3 weeks to ship. 

SHIPPING NOTIFICATIONS

The email address registered at the time of ordering will receive tracking updates from Australia Post once your order has been shipped.

EXCHANGE, RETURNS & REFUNDS

Contact us via email or phone admin@jamberry.com.au or call 1300 660 590 for all refunds & faulty items. 

All Jam Berry products come with a 12-month warranty

Exchange or Refund

 At Jam Berry, we will happily exchange or refund your purchase (less the postage fees of 12.95), should you be unhappy with your purchase at any time. As we are sure you will be completely satisfied with our products we will ask your reason for return or exchange. We accept exchanges on all unopened and unused items returned with original packaging.

Faulty Items

Contact us at any time should you be unsatisfied with your product or the longevity of the item purchased. All products carry a 12 month warranty. We will immediately replace any items faulty and do our best to ensure you are satisfied as a very valued Jam Berry customer.

Any further questions email admin@jamberry.com.au