FAQ

We have been manufacturing Linen specifically for Childcare for 10 years. We have answers to your questions? Not answered her, call us on 1300 660 590 or after hours on 0434 578 825.

How can I check that the sheets will fit?

We offer childcare centres a complimentary sample to get the right fit for your beds.

What should I do with the samples?

They are a gift to thank you for considering Jam Berry as a supplier. Keep them as a spare set, on display for parents, or put the in a centre fundraise hamper.

What is the sheeting made from?

• Signature Collection is made from 100% cotton sheeting • Jewel Tones Collection is a soft cotton/polyester blend • Winter Collection is made from soft napped polyester polar fleece • Calico Bags are constructed from unbleached cotton • Organic Blankets are organic cotton/bamboo fibre

How do I care for the products?

All products are designed for the washing machine & tumble dryer.

Product Warranty?

12 months. If something is not quite right we will ensure you are 100% happy.

Minimums

• Signature Collection no Minimums • Jewel Tones Collection No Minimums • Winter Collection No Minimums • Calico Bags with custom logo - minimum 50 pieces per print design • Organic Blankets No Minimums

Freight

12.95 per shipment to you

Do I need to organise a trading account?

Orders under $200 require prepayment. Parent orders require prepayment. Childcare centres are legible for a 30 day account with Jam Berry which is automatic upon ordering.

Delivery Time Frames?

All orders from our Signature & Winter Collections leave our warehouse within 5 days. Custom orders will be generally ready for shipping in 3 weeks.

Who do you use for shipping?

Jam Berry used Australia Posts International freight or TNT, whichever is less expensive for us.

What are the payment options?

Bank Transfer, Cheque, Credit Card including Visa & Mastercard.

What are the trading terms for childcare centres?

30 days. You should receive your order before payment is required.

What happens after I place my order?

We will download your order and if a childcare centre, we will send you your 30day invoice within 48hours (Mon-Fri), and immediately pack up your order ready for shipping.

Will I be notified when my order is shipped?

Yes, we will notify you that your order is shipped and we add your email address to provided you with tracking information.