Frequently Asked Questions
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| Why is shipping $7.50? |
Date Added:
04/12/2007
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We generally spend more on freight for most orders than what we charge our customers.
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| How can I reduce my freight costs? |
Date Added:
30/07/2008
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At this point we can suggest that you order with a friend and share the freight costs.
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| Do our labels survive the dishwasher & microwave? |
Date Added:
10/09/2008
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Yes, A grade stickers that will outlast any plastic container you stick in on.
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| Can I split my label or bag tag order? |
Date Added:
22/02/2009
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Yes you can. We do charge $3.50 to split any bag tag or label order, as it is more work for our staff. If you would like to do this, phone our office on 1300 660 590 with your credit card details ready and we will happily we can take your order and request for order splitting.
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| Can I get address labels? |
Date Added:
22/02/2009
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Yes, we can customise address labels and supply 110 for $17.95. We can increse the number by not laminating them with a clear film. Lamination is necesary for dishwashers and microwave but not for mailing. Just call us on 1300 660 590 or order online and place ADDRESS LABELS in the special instructions when checking out.
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| What is the difference between fitted sheets and preschool sheets? |
Date Added:
22/02/2009
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Fitted Sheet Sets have two separate sheets (each with a woven name label) designed for matteresses and cots. Preschool Sheet Sets are designed with the top and bottom sheets fixed together at the base and four pieces of elastic at the corners designed to hook over the legs of preschool stretcher beds. Still confused....call us 1300 660 590, and be confident that if you make an incorrect selection, we are happy to give you a credit or refund.
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| Do you ship internationally |
Date Added:
17/06/2009
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Yes, if someone lives there I am sure we can get it to you, all for the international freight rate of $25.00
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| Do you accept orders from parents? |
Date Added:
20/08/2010
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While 90% of our customers are child care centres and schools, we will happily pack and ship orders direct to parents.
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| Do you still offer 20%-30% off for child care centres? |
Date Added:
20/08/2010
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No, because even better, we have lowered our prices on our website and in our order forms by 30%. This makes it easy for you to order whether you are a child care centre or parent.
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| Why is Express Post so expensive? |
Date Added:
20/08/2010
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A linen pack costs $20 to express post because it falls into the 5kg parcel [even though it is light]. If you are ordering something less bulky like a drawstring bag, call us and we will give you a better express post rate.
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