Shipping

Shipping

Jam berry usually ships within 2 days. You order will be packed up carefully and shipped with either Australia Post eparcel service or Toll Ipec for larger order.


Returns
  • Yes we accept returns and will refund on any items unused.
  • Simply post it back to us and we will refund you money in full less the postage costs
  • We will accept this within 3 months of purchase.

Exchanges
  • Yes, we exchange products. 
  • If you for instance get your sheets to child care only to find out they are the wrong style, simply ship your sheets back to us. 
  • A new set will be shipped to you without paying an extra shipping fee.
Faulty Items
  • We ship thousands of items every year so we expect someone, one day will get an item that has a fault. If you are unhappy with your product for any reason [fabric misprint, zip not tracking etc] let us know and we will replace the item at no cost to you. We will do this within about 6 months of purchase. 
Customer LOVE
  • Our sales service is the highest in the industry. We love our customers and want them to refer us to other childcare centre & friends and purchase again, so we will treat you like family, and always with a SMILE.