Terms & Conditions

Contact us via email or phone (admin@jamberry.com.au or 1300 660 590) for all refunds & faulty items.

Exchange or Refunds: At Jam Berry, we will happily exchange or refund your purchase (less the postage & handling amount), should you be unhappy with your purchase at any time, As we are sure you will be completely satisfied with our products we will ask your reason for return or exchange.

Faulty Items: Contact us at anytime should you be unsatisfied with your product or the longevity of the item purchased. We will immediately replace any items "falling apart" and do our best to ensure you are satisfied as a very valued Jam Berry customer.

Unless you sign up for information or purchase our products, you can visit our website without having to reveal any personal information.

We collect information that is necessary for our business to function and for us to be able to provide you with the best customer service possible. The information we collect and hold may include:
•    your name, address and contact details in order for us to provide you the products and/or services you have requested,
•    Information derived from communications between yourself and Jam Berry.

We will under no circumstances use your personal information for any other purpose than listed below without asking your permission first, or unless authorised and required to do so by law. Furthermore, we will not intentionally pass any information that you have provided to any third party. Generally we will use your personal information for the following purposes:
•    to provide you with the products and/or services you have requested from us
•    to establish and maintain your relationship as a customer
•    to answer your inquiries
•    for administration purposes and managing the products and/or services you have requested from us
•    for direct marketing by email or post in case of special promotions or new product launches that we think would interest you.

We take full responsibility of the personal information we collect and save this information in a secure server and customer files, and update it when necessary. Although we take every measure possible, should we believe there has been a security breach we will notify you immediately. We promise to do everything that is in our power to protect your personal information. However, we will not be held responsible for unauthorised access to your personal information over the internet or use of that information.